Frequently Asked Questions

How can I secure the PREMIUM Solar Tent in the sand?
Bury all four of the floorplates the same distance under the sand (15 – 20 cm; about

When the sunsail of my PREMIUM is in the side position, it always slides down. What can I do?
You will find clamping devices // mounting clamps at the end of the aluminum tubes, which – like screws - can be loosened and/or tightened. Turn them until the sunsail is taught // fully stretched and no longer slides down.

Where do I get replacement parts?
Write us a mail and you will then receive the replacement parts you request.

What are the rubber rings for?
The rubber rings help to prevent the fiberglass poles from pulling out from the sand when the solar tent is mounted in the sand. As the split pins are buried in the sand in this application, the rubber rings are used on top of the sand so that neither the groundcloth or the belt // security harness can slide // slip upwards.

Do SKINCOM products come with a guarantee?
Yes. All SKINCOM products come with a 2 year guarantee.

Are SKINCOM solar tents waterproof?
Yes. The tents can withstand rainfalls of up to 7 cm (close to 3 inches), thus the solar tent is highly water resistant.

Is my solar tent windproof?
Yes. When assembled according to the instructions (buried in the sand) and when the entire sunsail is not set directly into the wind, it will tolerate windspeeds of up to 40 km/h (approx. 55 mph).

Is it possible to get an additional solar sail / front shade cloth for my solar tent?
Yes. Let us know what you want (info@skincom.com).

Can I also use the PREMIUM on pebbled (not sandy) beaches?
Yes. Bury each of the floorplates under an equal amount (weight) of pebbles.

How to I secure the solar tent on hard, stony ground?
a) with screws – if holes can be bored
b) by adding stone weights to the floorplates or (ideally) by weighting them down with bricks by pulling / pushing the ring supports through the holes of the brick so that the brick(s) are then on top of the plates.

What are the belts // braces for that come with the PREMIUM Solar tent?
These are for using the tent without solar sidecloths, such as when the solar tent is placed over a sandbox or lounge chairs, for example.

I have an older solar tent and have noticed that the newer models have a solar cloth that provides solar protection on the side. Where can I get one?
You can order it directly by SKINCOM.